ClickOnSite is the central storage for all data, documents and files related to MNO and Towerco infrastructure and processes, accessible to everyone in the company. This means that ClickOnSite holds a lot of data! How does a person find what he/she is looking for among all that information and those files?
The benefits of a search engine to regular/daily ClickOnSite user in finding and organizing data are clear, but the ease-of-use has the additional benefit that occasional users (ex. marketing department or managers) can easily find company business information without needing knowledge of the company’s data model. This significantly breaks down company information silos!
We provide a streamlined and fast user experience, like web search, where keywords or phrases are entered, then the best matching results are presented at the top. The engine maximizes the results by being tolerant of typos and keyword variations. Search results can be further refined by adding more keywords or filtering by result type or date.
Each result is directly hyperlinked to the source matching the keywords. For example, if you have searched about some of your towers in one country or area or project, the results include links directly to those towers so that in one click you are right at the source of the information you are seeking.
“Global search” looks across all relevant information in your entire ecosystem and is accessed in a text box at the top of the main window of ClickOnSite. It searches:
Global search is especially useful for seeing information from different sources in one view.
We use Elasticsearch (Wikipedia), which embeds state of the art search technology – an area where our CTO has a proven track record. The advantages of Elasticsearch are quite technical (see interview with our CTO), but one of the most visible features for our customers is that it updates very quickly as changes are made in your ecosystem. Indeed, it indexes in near-real time, meaning that if you add a file or update information, it will be found by anyone in the company (with proper permissions to view it) immediately.
As with all our development of ClickOnSite, we make it intuitive and graceful for the user, hiding the complexity in the background.
While the search interface is simple, and returns highly relevant results, it has looked across documents/attachments, ClickOnSite pages, BPM and database entries, and has figured out which pieces are related to each together. Combining search on such different content is not common and brings certain technical challenges. Fortunately, you don’t have to worry about it, you just search and get on with your work!
In addition to finding relevant information, as you would expect:
All this means data is more accessible and organized than ever with ClickOnSite search!
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