The telecommunications industry is currently experiencing significant transformations. Mega-trends, geopolitical uncertainty, and changing customer expectations force operators to adapt to remain competitive. And 2024 will be a key year for the telecoms industry. Operators who know how to adapt to change, manage risk, and deliver an exceptional customer experience will be best placed to prosper.
Once again, the Ernst and Young (E&Y) consulting company has shared a detailed report on “The top ten risks for telecoms in 2024”. We have summarized a comprehensive study for you (as every year) in a useful infographic.
Among the risks to monitor closely:
- The impact of mega-trends: Digital transformation, the rise of AI, 5G, and cloud computing are shaking up the telecom landscape.
- Geopolitical and economic uncertainty: International tensions and market volatility threaten operators’ financial stability.
- Changing customer expectations: Customers demand more personalized, fluid, and secure services.
- The need for internal transformation: Operators must adapt to new technologies and increased competition.
In contrast to previous years, very few of the items concerned infrastructure!