In 2020, the global telecommunications industry was faced with bilateral effects of COVID-19.
First, operators had acquired positive customer opinion by providing critical and resilient home and business connectivity.
Then, the industry was hit by declining revenues in most categories of products, which led to a drop in the stock market.
Last October, Ernst and Young (E&Y) published a detailed report entitled “The Top 10 risks in Telecommunications in 2021 and beyond”. Summary of the article in a simple and practical infographic!
As in previous years, the analysts categorized them into four domains:
- Compliance threats originating in politics, law regulation, or corporate governance
- Operational threats impacting the processes, systems, people, and overall value chain of the business
- Strategic threats related to customers, competitors, and investors
- Financial threats stemming from volatility in markets, ecosystems, and business investments